FAQ & Care

express shipping; Expect to receive the goods in approximately 7-15 days.

worldwide shipping available

Order and payment completed; address details provided; courier shipping arranged; For further inquiries: +86 186 3792 8660 (WhatsApp/Telegram); Email: 1510282339ba@gmail.com;

Shipping is calculated by weight: a base fee of $38 covers the first 1 kg, then $15 is added per additional kg. The exact cost is shown in your cart before you pay.

① Returns or exchanges are accepted in the event of natural wear and tear on tools or hair products (i.e., damage not caused by user mishandling); after-sales service is guaranteed. ② Hair products are custom-processed items; refunds are not supported unless there are quality issues. We offer reliable quality, a mutually beneficial experience, and look forward to long-term cooperation.

Yes; lengths ranging from 12 to 30 inches, as well as deep black, natural, brown, blonde, platinum, and ombre shades, can all be custom-made.

We inspect the goods for quality before shipment to ensure there are no defects. If you receive the goods and discover damage resulting from natural causes—rather than human error or mishandling—you may request a return or exchange.

Please use a wide-tooth comb to gently detangle from the ends to the roots; wash and condition once a week.

Yes. The hair is heat-safe up to 180°C, and because it's virgin, it takes color beautifully. Always use a heat protectant, and consult a professional for bleach.

With proper care: Standard-quality Remy hair can last about a year; High-quality virgin hair can last about two years;

We accept payments securely through PayPal — cards, PayPal balance and bank transfers, all encrypted. We never see or store your card details.

If your order has not yet shipped (i.e., within 24 hours of purchase), we can modify or cancel it for you. If more than 24 hours have passed, or if the order involves custom-made items already in production or goods that have already shipped, we will need to discuss the matter with you to avoid additional losses.

We primarily accept payment methods such as credit cards, bank cards, and services like PayPal, subject to the specific requirements of the providers. Installment payment options are available only in select countries and require prior inquiry and confirmation.